GETTING STARTED
CREATE ACCOUNT
*** Email Error Message ***
*** Pincode needs to be 4 digit long ***
*** Name needs to be filled ***
The price to create account is {price},
*Note :Print account details will be sent to your email
{value} will be added to the newly created account.
Payment Successful !
Please check email for account information
STEP ONE (FIRST-TIME USER ONLY)
REGISTER
1 Go to Cardiflex Registration Kiosks located at XXXXXXX
with your desired Printing Card (e.g. IC/Driver's License/Ez-link)
2 On kiosk screen, touch "Assign/Re-assign Card"
3 Key in your NIE Username and Password to register
4 Insert card, and wait for "Card Assignment Successful!"
5 Remove card
I'VE REGISTERED, I'LL LIKE TO TOP UP MY ACCOUNT NOW!
SEND PRINT
SEND PRINT
WEB BROWSER
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Ensure that you are connected to the wireless network. (E.g. NTUSECURE)
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Using ANY web browser, go to https://pharosuniprint.nie.edu.sg/myprintcenter/
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Log in to the web print portal,
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Used Account ID & Password emailed during account creation.
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Upload print job to be printed, customise print settings
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Proceed to the nearest printer to release
FAQ #1: Why can't I access the web portal ?
In order to connect to the web portal, users must be connected to the NTUSECURE WIFI Network. Please ensure that you are connected to it.
FAQ #2: What file formats are accepted and file size is the limit?
Common documents such as PDF, DOC, PPT, XLSX, TXT, SDV, RTF, VISIO are accepted and the maximum file size is 52.4MB.
FAQ #3: I've sent my documents in the morning/the day before why can't I see them now on the service?
For security reasons, your jobs are only stored on our service for 3 HOURS after that the document is expired and removed.
NOTICE!
WEB UPLOAD PRINT FUNCTIONS IS RECOMMENDED FOR SIMPLE PRINT OUTPUT ( Double Sided , 1-2 Page Per Side). IF THERE ARE ANY SPECIAL PRINT SETTINGS, PPT & EXCEL DOCUMENTS, WE RECOMMEND THAT YOU USE THE SCHOOL WORKSTATIONS TO PRINT THE DOCUMENT.
I HAVE SENT MY PRINTS, WHERE DO I RELEASE & COLLECT THEM?
RELEASE PRINT
RELEASE
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Go to any printers located here
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Authenticate at the printer
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Option 1: Tap your registered card on the reader
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Option 2: Login with your newly created Account ID & Password
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Select print job to release
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Press "Print" on the printer
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Collect your print job
FAQ #1: Will I be charged for files that I don't release?
No! They will just be stored in your account for 3 hours then the file will be removed.
FAQ #2: What if I forget to bring my card?
As long as you remember your NIE PORTAL Login or your guest details, printing can still be carried out as usual.
FAQ #3: What if there is a paper jam halfway through?
If an error or paper jam occurs, you will not be charged for the printing. The document can be released on another printer without any deduction (if deduction has already occurred).
PHOTOCOPYING SERVICES
PHOTOCOPY
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Go to any printers located here.
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Authenticate at the printer.
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Option 1: Tap your registered card on the reader
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Option 2: Login with your printing account ID and password
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Place documents on platen glass or in feeder.
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Press "START" button on printer
RESET ACCOUNT PIN CODE
*** Verify captcha to send reset pincode email ***
*** Please wait ***
* Invalid Account *
You can release your prints or do your photocopying at any of these locations:
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Library L2 RedSpot (1 Color)
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Library L4 Photocopying & Printing Services Office (4 B&W, 2 Color)
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Blk 3B, Student Hub Level 1 Self-Service Corner(3 B&W, 2 Color)
FIND US
You can register, buy a card or top-up your account at any of
the following Cardiflex Kiosk:
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Library L4 Photocopying & Printing Services Office
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Library L2 Photocopying & Printing Services
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Student Hub Self-Service Corner
Operating Hours:
Library
Mon – Fri: 8.30am to 7.30pm (Term time), 8.30am to 4.30pm (Vacation)
Sat: 8.30am to 4.30pm (Term time), 8.30am to 12.30pm (Vacation)
Sun & PH: Closed
Blk 3B, Student Hub Level 1 (Self-Service Corner)
Mon – Fri: 7.30am to 8.30pm
Sat: 8.30am to 4.30pm
Sun & PH: Closed
Student Hub Self-Service Center
OUR SERVICES
& RATES
DIRECT PRINTING
A4
BW: $0.05/PG
COLOUR: $0.40/PG
A3
BW: $0.10/PG
COLOUR: $0.80/PG
A4 TRANSPARENCY*
BW: $1.00/PC
COLOUR: $2.00/PC
*please approach operator
PHOTOCOPYING
A4
BW: $0.05/PG
COLOUR: $0.40/PG
A3
BW: $0.10/PG
COLOUR: $0.80/PG
BINDING
RINGBIND
$2.50/PC
PERFECT BIND**
$2.50/PC
SADDLE STITCH
A5: $0.60/PC
A4: $1.00/PC
For all binding services, please approach the operator on Level 4.
**leadtime of 3 - 5 working days
LAMINATING
A4
$1.50
A3
$2.50
SCANNING
A4
$0.05/PG
Scanning services can be found at the Red Spot Corner and Library Level 4 Photocopy & Print Corner
REFUND YOUR
PRINT BALANCE
Need to request a refund?
Please email your refund request to:
Kindly include the following information:
• Full name
• Print Account Login ID
• Mode of refund. Bank transfer/Paynow
• Contact number
• Reason for refund
All refund requests are subject to verification and applicable terms. Our team will contact you after reviewing your request. Refunds will take 3-5 business days.
GET IN
TOUCH
NEED HELP URGENTLY?
Feedback or suggestions?
We'd love to hear from you. Simply fill in the contact form here and we will get back to you within three working days or earlier!